Fast, efficient, professional and friendly service, appreciated by both I and my car.
This is the fourth car I have bought from Penn Toyota and I wouldn't go anywhere else. The entire staff is helpful, knowledgeable, and friendly. Joni is the hardest working sales person I know and she always follows up to answer questions or see how we are doing. The atmosphere here is completely different from any other car dealership I have experienced; no pressure, never a bad moment or a feeling that I am being jerked around or ripped off.
They are blunt and honest with me, also they apply coupons when I don't even ask (great for a college student like me). I've only had a moody service writer once and honestly I think they were just stressed out. I've been to other Toyota dealers in my area and refuse to go back so I take the 25 minute drive to penn because it's worth it to me. I've gotten my oil changed in 45 minutes, while at another dealer it took 3 hours. If you expect 100% perfect service your not going to get it a ANY dealer but Penn is pretty close. My wallet might have not left happy but I did.
Penn toyota takes care of our Familys cars like it’s one of their own. The service department is always helpful ,friendly and courteous.
I was looking for a new car and my salesman Todd was very helpful. He explained all the cool features of the car and gave me a test drive. He was very patient and made me feel comfortable when making choices. The price was great and I was very happy to drive my dream car home the same day.
Tommy is an absolute pleasure. Professional and straight to the point. Very respectful of what I was looking for and listened to my needs instead of "selling" me an alternative. I am happy to work with him again in the future.
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